Get in touch

Where are you located ?

Our cake studio is located at Shop 4, 183 Blackwood Rd Salisbury 4107 (entry via Cripps st). We currently do not offer walk-in service. Please place your order online or by phone for pick-up.

What is your contact number?

For inquiries, please call us during business hours (Mon-Fri 9am-3pm). Our contact number is 0481 355 160.

What are you studio timings ?

Please note that we do not take walk-in orders as we are not a traditional shopfront. To place an order or inquire about our services, please call us during business hours (Mon-Fri 9:00 AM - 3:00 PM) or email us with your queries.

Ordering

How do I place an Order?

Ordering your cake is simple!

  1. Browse our designs: Choose your perfect cake from our wide selection.
  2. Customise your order: Select your desired size, flavour, and any additional options.
  3. Checkout: Add your cake to the cart, choose pickup or delivery, and select your preferred date.
  4. Complete your order: Secure your purchase with a convenient payment method.

For a personalized touch: If you have a unique vision, contact us to discuss custom cake options. Please note, custom orders require a one-week lead time.

Can I customise my cake order?

Our cakes available to order directly from our website come with unique designs and flavour combinations, with a convenient lead time of just 3 business days.

Dreaming of a cake beyond our current selection? We also offer custom cakes! Simply visit our dedicated custom cake information page and explore the possibilities. To discuss your unique vision and create your dream cake, contact us after browsing the page. We'll be happy to help!

What is the deadline for ordering?

Our cakes available to order directly from our website require a 3 business day lead time, while custom cakes require 1 week.

How far in advance can I place my order?

We take orders up to 2 months in advance.

Cake Information

What Flavours do you offer?

Our ready-to-order range includes vanilla butter cake or chocolate butter cake, both of which are our signature recipes. Additionally, we offer a variety of fillings. Our custom cakes feature an even wider array of flavors.

Do you use cake mixes ?

No, absolutely not! We pride ourselves on crafting each cake from scratch using only the highest quality ingredients. This includes fresh flour, sugar, real vanilla bean paste, eggs, and everything else needed for a delicious and natural cake. While it means using more ingredients, it also ensures that you get a cake free from preservatives and artificial flavors.

What kind of buttercream do you use?

We use our signature Swiss Meringue Buttercream, known for its smooth texture, glossy finish, and perfect balance of sweetness. It practically melts in your mouth!

Do you offer Gluten free or Vegan cakes?

We offer a variety of dietary options, including gluten-free, vegan and gluten-free vegan cakes. Please visit the Dietary section for the full list of available options.

Please note: While we take all necessary precautions, all our products are prepared and packaged in the same kitchen using machines and tools that may come into contact with wheat, dairy, eggs, soy, and nuts.

Do you have Eggless Cakes ?

Currently, we don't offer dedicated eggless cake options. However, our Vegan cakes are naturally egg-free.

Are the images on the cake edible?

By default, the images on the cake are made of Cardstock. However, you have the option to make them edible for an additional cost.

What types of decorations are used on the cake?

The decorations on the cake range from edible chocolates to non-edible accents. These can include:

  • Edible delights: Delicious chocolates, candies, and other treats that are safe to enjoy.
  • Artistic accents: Non-edible decorative elements like ribbons, flowers, toppers, and cake boards that enhance the visual appeal of your cake.

What flowers do you use on the cakes ?

To ensure consistent quality and avoid potential food safety concerns, the predesigned cakes in our collection feature beautiful faux flowers. However, if you're interested in a custom cake with real flowers, please contact us to discuss your vision and explore the possibilities.

How do I choose the right cake size?

Finding the perfect sized cake is easy! We provide a size guide on our website that helps you estimate the number of servings based on finger portions, which are smaller than typical dessert slices.

Can I email a design?

For custom cakes only, you can absolutely email your design.

Do you offer custom cakes?

Absolutely! We specialize in creating unique and personalized cakes to suit your specific celebration and vision. To explore the possibilities and get inspired, visit the custom cake information page

After browsing the page, if you are ready to discuss your dream cake and bring your vision to life, don't hesitate to contact us. We are here to help!

Cancellation & Refund

Can I cancel my order?

We understand that circumstances may change. If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request.

Are there any charges for cancelling my order?

Please be aware that charges may apply to cover any costs or work already undertaken on our end. Additionally, please note that once the cake has been completed, we are unable to issue a refund. Thank you for your understanding.

What if I'm not satisfied with the quality of my cake?

We want you to be completely satisfied with your purchase. If you are unhappy with your order for any reason, please contact us within 48 hours of receiving your cake. We will work with you to find a solution, which may include a refund or credit.

How can I contact you if I have further questions about refunds? 

If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We're here to help!